Terms & Conditions
Terms of Acceptance:
Cyan -https://strutcyan.com- is an online store which openly welcomes you to shop for the latest fashion trends online.
By being on this website, signing up for our newsletters and/or purchasing item(s) on this platform, automatically means that you agree with the Terms and Conditions set here. If , for unfortunate reasons, you do not agree with the Terms and Conditions stated here , please refrain from making use of this website. By continued use of this website and its' services ,this will constitute to an acceptance of the Terms and Conditions stated below.
The team behind Cyan reserves the right to change or update the terms and conditions stated here. Please regularly visit this page to stay up to date with the latest Terms and Conditions.
As we are an online store, we are unable to communicate with customers face to face. As a result, we will communicate via electronic means. All forms of communication received as well as sent, via electronic means,serve to satisfy the legal requirement that this form of communication is seen as 'in writing'. By being on this website, signing up for our newsletters and/or purchasing (items) on this platform,constitutes to you agreeing to this condition.
Cyan makes use of promotional coupons that are made available on our various social networks in addition to their availability on the website. You, our fashionista, are invited to make use of these coupons on the website. These coupons are made availabe to the public at various time intervals and can only be used while they are valid. Only one coupon can be used per customer. Coupons cannot be exchanged for cash.
Coupons can only be used by those that have registered their account. Those that choose to checkout as a Guest will not be allowed to use the coupon.
In order to use your coupon , make use of the following steps:
1. Login or register your account on our site, https://strutcyan.com
2.Follow the steps that will lead you to your final destination, the checkout.
3. Please ensure that you have written the coupon code somewhere close. Once you have reached the checkout page, click on 'Use Coupon' and enter the coupon code.
4. Click on 'Apply Code' and watch as the value of the coupon is subtracted from the total value of your shopping cart.
5. Click Checkout and 'Viola'! Your order will be immediately processed.
If you have won a prize or received a discount by making use of our fortune wheel then you should receive an email from us with your coupon code and further instructions. These coupons can only be used if you are purchasing from Cyan for the first time. All prizes won are sent along with your first purchase exceeding the amount of R550 after deductions.
Gift vouchers cannot be exchanged for cash nor are they refundable.
Domestic (South Africa):
FREE delivery to anywhere in South Africa if your shopping basket is over R550 after deductions. If your shopping basket does not reach this value, your shipping cost will be calculated at checkout.
Your item(s) will only be processed after your payment has reflected in our bank account. We ask that you please be patient as the transaction may take up to 3 days to be processed.
Your parcel will be sent to the person and address of your preference. Delivery takes up to 5 working days after your item(s) have been made and payment has been received ( in other words it does not include weekends nor South African public holidays). Should you need your item delivered to you as soon as possible, please send us an email at firstname.lastname@example.org and let us know. An additional amount will be charged for urgent items. In order to guarantee delivery, please ensure that there is someone at the given address to receive the parcel between 09:00 - 17:00. You will receive a tracking number for your purchase to allow you to stay up-to-date with your item(s)
We offer the following flat Shipping Rate on orders over R550:
Sub-Saharan Africa: US $20
Canada, Mexico: US $20
Middle East & Europe: US $20
Your parcel will only be processed after your payment has reflected in our bank account. We ask that you please be patient as the transaction may take up to 3 days to be processed.
Don't be shy- holla at us and let us know which country you wish to ship from at email@example.com.Your parcel will be sent to the person and address of your preference. Delivery takes up to 15-20 working days after your item(s) have been made and payment has been received ( in other words it does not include weekends nor South African public holidays). You may calculate your shipping fees using the calculator provided on our website, before paying.
Delivery to the desired destination may take even longer due to customs and other processes that need to take place. In order to guarantee delivery, please ensure that there is someone at the given address to receive the parcel between 09:00 - 17:00. You will receive a tracking number for your purchase to allow you to stay up-to-date with your items. Please be aware that there may be some custom costs that you have to pay when the item is delivered to you.
Should the unfortunate happen and you have received an incorrect delivery, let us know immediately by emailing us at firstname.lastname@example.org and we will get your items to you as soon as possible.
Returns and Refunds Policy:
We all make mistakes and that's completely fine. If you've ordered the incorrect size , all you have to do is pop us an email at email@example.com. We will gladly assist you with the Returns and Refunds process. Cyan adheres to the South African Consumer Protection Act (2008) as well as the Electronic Communications and Transaction Act (2002).
Should the unfortunte happen and you receive the incorrect order, email us immediately and we'll rectify our mistake. We will courier the correct order to you, as well as courier the incorrect order from you, at absolutely no cost.
Our returns and refunds policy only lasts for 10 days after the item has reached you. After 10 days from the day of delivery, we will be unable to process an exchange or a refund.
In terms of an exchange for an identical item of a bigger/smaller size, the item of the incorrect size has to be couriered back to us before the process can continue. As soon as we receive the item , we will closely inspect it and if it meets our conditions* we will courier the item of the correct size to you. You will be notified via email when your item is being sent to you as well as a new tracking number. Please note that costs for sending the item back to us will be borne by the customer. Thereafter, no dditional courier charges will be charged. One should keep in mind that umtil we receive the item you wish to exchange , the item is fully your responsibility.
In terms of refunds, the item has to be couriered to us before we can make the bank transaction. Upon receiving the item, we will closely inspect it and if it meets our conditions* we will kindly refund you. Please take note that costs for sending the item back to us will be borne by the customer. One should keep in mind that until we receive the item, the item is fully your responsibility.Once we have approved your refund, you will be notified via email . Thereafter we will refund you in the same manner in which you paid. The amount may take up to 3-5 business days before reflecting in your account. If however, we do not approve the refund , we will notify you via email as well as courier the item back to you at no additional cost- however, we shall talk to you about this before returning the item. Please note that refunds do not include shipping and handling costs.
*In order for yor refund or exchange to successfully take place, please ensure your purchased item meets the following requirements:
1. a proof of purchase should be supplied
2. the item should be in its' original packaging and all original labels should be attached to it
3.the item should be unwashed, not worn , contain no stains nor smell of perfume.
4.items that were purchased on special, clearance sales, sales, bundles or as gifts do not qualify for a refund or exchange
5.items that were purchased with the use of affiliate coupons qualify for a refund of the discounted price, as well as qualify for an exchamge of a different size depending on the availability of stock.
We are all aware of how important security is regarding our personal information and as a result the team behind Cyan ensures that your information is kept confidential.
Cyan adheres to the Promotion of Personal Information Act (2002) as well as the Protection of Personal Information Act (2013)
The information that you provide us with on our website is the information that we gather. You have full control of all the information that you give us. You do not have to provide us with certain details , however you have to keep in mind that this will disadvantage you with some of the features we have on our website. The information that we gather is used to increase your customer experience , respond to your emails and requests as well as fulfill your orders.
This information that you give us is kept confident and under no circumstances given nor sold to third parties. The only time such information is passed on is to legal authorities when bound to due to fraud investigations.
INFORMATON REGARDING YOUR CREDIT CARD AND PASSWORDS ARE NEVER EVER STORED.
Our site is secured with a Secure Site Layer (SSL) Certificate which is a website security protocol used to protect the informaton of customers' against various crimes such as fraud and identity theft.An SSL certificate is not only associated with encryption, but with authentication, intergrity and non-repudiation. This means that the information of the customer is encrypted, by the highest level of SSL security, as well as validated.Encryption ensures that the information that you fill in will only be read by the intended parties, and no one else.
Affiliate Programme (applicable to Influencers and Brand Ambassadors )
Want to reap the rewards of belonging to the Cyan squad?
We run an affiliate programme that does not cost you a single cent. To become an affiliate, you have to complete a form on our Affiliate Page. Once you have submitted the form, we will get back to you with your special code/link which you can post on your various social networks.
Our affiliates are given a personalized 10% off discount code/link that they share with their audience on social media, and in return receive 10% of every net sale that they bring in. Payment will be made into the Paypal account of the affiliate at the end of the month in which the sale took place.
If you wish to receive some marketing support, do not hesitate let us know. Affiliates are not entitled to any special staff discounts nor free clothing until we see that they have an outstanding performance. Once we see that an affiliate has exceptional performance, they will be entitled to exclusive marketable promotions as well as free Cyan branded items.
By submitting, uploading, posting or transmitting material via electronic means or on the website, users should be aware that they:
Grant Cyan a fully paid, royalty free, perpetual, transferable, worldwide licence to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display such Material (modified or unmodified) for the purposes of operating the website alongside promotional purposes of Cyan.
Users fully consent to Cyan using and publishing their name, image, voice or anything that may identify them which is contained in the Material for the above-mentioned purposes.
Cyan runs a reward programme for all those that have created their own account. These rewards are also known as Cyan Shillings. You earn points from purchases, as well as referring your friends. For every R100 spent, you receive 10 Cyan Shillings.For every 1000 Cyan Shillings you earn, you'll receive R10 back in store credit.
For every friend you refer us to, you will receive 1000 Cyan Shillings on condition that they successfully create their account and make their first purchase.You can make use of these points at checkout once you have earned them. These points can only be applied to items that are being purchased at their full, original price and therefore cannot be used on sale items.
To start earning points, simply follow these easy steps:
1.Create your account
2.Add items to your cart and purchase them.
3.Points will be automatically rewarded to your account as soon as your purchase has successfully gone through.
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